Recall

Which batch

Type the code printed on the carton. A batch belongs to one product — two suppliers can both print A1 — so a code that matches more than one comes back as a choice rather than a guess.

More than one batch has that code

Pick the product the notice is about.

Where it is

Held back

Already on a quarantine shelf. Nothing can pick these, and nothing can take them off it except a release, a write-off or a correction.

Still ours, and still moving

This is the urgent list. Stock promised to an order is on it too — the most urgent unit in the building is the one about to be despatched.

Gone to a customer

Outside the building and outside this ledger. Nobody can walk to these — they are a list of people to ring, and the reference is what to read down the phone.

Hold this batch

Takes everything still ours onto one quarantine shelf, in a single act — off every bin, every pallet and every order it is promised to. Goods already with a customer are not touched, because moving them would be inventing a return that has not happened.

Parcels to open

A hold takes a batch off the orders it was promised to — on paper. When the order was already picked or packed, the goods are still in the box. Until somebody opens it, takes them out onto the hold and says so here, the parcel cannot be planned, assigned or collected.

Holds that are open now

Every quarantine shelf with something on it. Derived from the ledger — the hold is an account, the reason is the note on the act that made it, and neither is kept anywhere twice.