Minutes a rider spent standing still
Waiting time, per job. The bar splits the wait into the free window, the minutes actually charged, and the overrun the cap refused to charge for — which is the part a fee alone hides, because the cap makes every bad row the same money. A long red tail is almost never a slow customer; it is a task nobody closed.
| Job | The wait | Charged | Fee | Finished |
|---|
No courier job has recorded a wait yet. A row appears when a rider marks arrival at a pickup and the pickup is later settled.
And minutes senders spent waiting for us
The other half of the same measurement, and the only one that is our fault. Counted from when the job was asked for, not from when a rider was assigned — a job that sat unassigned for twenty minutes cost the sender exactly as much.
| Job | Mins |
|---|
Rate card
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Changes
| When | Who | What moved | Why |
|---|
Service tiers — the promise on the booking
Each tier is three numbers a person can state: how many days, the book-by time after which a booking counts as tomorrow's, and the deliver-by time. The price is a multiple of the merchant's agreed fee; the credit is the share of that fee returned automatically when the promise is missed — as an accepted claim, so it lands on their statement like any other. A promise is void when the customer moved it (a reschedule, or a failed attempt that was their side). No default = no promise, which is how every business starts.
| Tier | Days | Book by | Deliver by | × fee | Credit if missed | Offered | |
|---|---|---|---|---|---|---|---|
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A merchant can have their own default on Partners, which wins over this one.
Promises
| Ref | Tier | Promised | Delivered | Outcome | Credit |
|---|
Quotes honoured below today’s price
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| Job | Where | Quoted | Prices at now | Difference |
|---|
Priced without a measurement
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| Job | Where | Quoted | Would price at | Short by | Cause |
|---|