Proof of delivery

Look up a delivery

Paste the reference the merchant read you — OSR-…, printed on the label — or a task id from the board. This is the screen to open when a merchant says a parcel never arrived.

Short of evidence

Delivered more than six hours ago and still missing a required proof. Six, not zero — a photo queued behind a bad connection is ordinary, and an alert that fires on ordinary things gets ignored. Check this before settling a rider.

WhenTaskRequiredRecorded MissingAwaiting photo
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The same photograph on more than one drop

One picture of a doorway, submitted for several deliveries. This is the commonest proof fraud in last-mile, and it falls out of storing images by the hash of their contents. A shared image is evidence of nothing — but it is a conversation, not a verdict.

ImageDropsRidersFirstLast
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Positions the phone marked fake

Android marks a position that came from a fake-GPS app, and the rider app sends that mark. A delivery made that way is graded contradicted whatever the distance, and nothing learns an address from it. Last seven days, newest first. Ask before you accuse: a few genuine tools use the same switch, and an iPhone never sends the mark at all — see the leaps below for that.

WhenRiderFromDelivery
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Positions that leapt

Two positions in a row, from the same phone in the last day, further apart than a motorbike could go in the time between them — even giving the rider the whole error circle of both. One is usually the GPS. Several from one rider is a fake-GPS app being switched on and off, and this is the check that works on a phone that hides the mark.

WhenRiderDistanceInAt least
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