Look up a delivery
Paste the task id from the dispatch board. This is the screen to open when a merchant says a parcel never arrived.
Short of evidence
Delivered more than six hours ago and still missing a required proof. Six, not zero — a photo queued behind a bad connection is ordinary, and an alert that fires on ordinary things gets ignored. Check this before settling a rider.
| When | Task | Required | Recorded | Missing | Awaiting photo |
|---|---|---|---|---|---|
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The same photograph on more than one drop
One picture of a doorway, submitted for several deliveries. This is the commonest proof fraud in last-mile, and it falls out of storing images by the hash of their contents. A shared image is evidence of nothing — but it is a conversation, not a verdict.
| Image | Drops | Riders | First | Last |
|---|---|---|---|---|
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