What a merchant says went wrong with a parcel, and what was decided. Open claims first, oldest at the top. Accepting one issues a credit note — its own numbered series — and puts the amount on the merchant's next statement. Nothing here touches an invoice. A claim accepted against a rider is a count on their standing, never a deduction.
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Pick a claim.
Raise one for a merchant
When the merchant rang rather than using their portal. The parcel must be theirs and must have been dispatched; one open claim per parcel.